FAQs

1. How do I know the details of my order?

You can check the details of your order, including the status of your order placed, returns, refunds or other details in the My Order section of the website. In case of any confusion, refer to the return and refund policy. Feel free to contact our customer care team for further assistance.

2. My order is not delivered on the mentioned delivery date. What should I do?

The delivery date allotted for your order is the estimated delivery date. We try to deliver the order positively on the mentioned delivery date; however, the order may be delayed in certain unforeseen and unavoidable circumstances. In case your order is delayed, we will allot you a different delivery date. For any further assistance or discrepancy, do not hesitate to contact our customer care team; we will be more than happy to help you. 

3. Can I get my order delivered prior to the mentioned delivery date?

The estimated delivery date allotted to you for your order is possibly the minimum duration required to deliver your order. Our delivery partners try their level best to deliver your order as soon as possible. Changing the delivery date to a prior date is not possible in most circumstances; however, your order may be delivered prior to the estimated delivery date, provided the events. Don't worry; we try to deliver your order as soon as possible.

4. How do I check if Industrofy delivers to my pincode?

Although Industrofy delivers in most pincodes in India, if you want to check if we deliver at your pincode, simply enter your pincode in the address section. We don't deliver to your pincode. We regret that and look forward to serving you soon. 

5. How do I get the invoice copy?

You can download the invoice from the order page in the ‘My Order’ section.